RETAILLEMONBeta

    Last updated: August 2026

    Privacy Policy

    1. Data controller

    • Controller: WP Media LLC (trading as Retail Lemon)
    • Address: 8 The Green, Suite A, Dover, DE 19901, USA
    • Privacy email: hola@retaillemon.com
    • Websites: retaillemon.com · panel.retaillemon.com

    We are a U.S. company (Delaware) providing B2B digital services to businesses in any country. This policy applies equally to clients in Spain, Latin America and the rest of the world.

    2. International data transfers

    Data is processed and stored in the United States and in other countries where our technology providers operate. By using the platform you understand and accept that your data is transferred outside your country of residence. We apply contractual safeguards with our providers (including standard contractual clauses where applicable) and equivalent technical protection measures.

    3. Data we process

    • Account and profile: name, email, language, hashed password or SSO identifier (Google/Apple), avatar.
    • Business and onboarding data: sector, role, size, challenges, digital presence.
    • Diagnostics and locations: saved locations, store photos, area analysis and quiz results.
    • Financial inputs: sales, margins, costs and scenarios entered in the calculators.
    • Your own content: notes, checklists, cards, community posts and attachments.
    • Quotes and requests: description of the need, documents and reference photos.
    • AI assistant and support conversations: messages, attachments and technical metadata.
    • Billing: invoicing tax details and payment history. Card data is processed by Stripe; we never store it.
    • Usage and technical data: activity metrics, device, browser, IP and cookies.

    4. Purposes and legal grounds

    • Contract performance: providing panel access, delivering mentoring, managing quotes and issuing invoices.
    • Consent: newsletter and marketing communications, non-essential cookies.
    • Legitimate interest: security, fraud prevention, support, aggregated statistics and product improvement.
    • Legal obligation: accounting and tax retention under U.S. law.

    5. AI conversations

    The platform assistant runs on third-party AI models. Messages are sent to the model provider to generate the answer and are stored in our database to keep conversation continuity, provide support and improve service quality. The Retail Lemon team may review conversations for those purposes and for internal assistant training.

    We recommend not entering sensitive personal data (health, beliefs, full banking details), third-party data without a lawful basis, or confidential information belonging to others. Assistant answers may contain errors and do not constitute professional advice.

    6. Processors and providers

    We work with providers that access data solely to serve us:

    • Cloud infrastructure, database and server functions.
    • Stripe — payment processing and billing.
    • Google — sign-in, session scheduling and video calls.
    • AI model providers — generating answers, reports and tips.
    • Email delivery provider — transactional emails and newsletter.
    • Analytics — aggregated usage measurement.

    We do not sell or rent personal data, nor disclose it except where legally required.

    7. Retention

    • Account and panel content: while the account is active and up to 12 months after closure.
    • AI and support conversations: up to 24 months from the last message.
    • Quotes and related documents: for the duration of the contractual relationship and applicable limitation periods.
    • Billing data: the period required by U.S. accounting and tax rules.
    • Leads without a contract: maximum 24 months from the last interaction.

    8. Your rights

    Although we are not established in the European Union, we voluntarily offer all clients, regardless of country, the following rights: access, rectification, erasure, objection, restriction and portability, as well as withdrawal of consent for marketing at any time.

    This commitment applies on equivalent terms to our clients' local regulations, including: GDPR (EU), UK GDPR, Law 25.326 (Argentina), Law 1581/2012 (Colombia), LFPDPPP (Mexico), LGPD (Brazil) and CCPA/CPRA (California). We do not sell personal data and we do not carry out automated decision-making with legal effects on users.

    To exercise any right, email hola@retaillemon.com with "Data Protection" in the subject line. We reply within 30 days at most. If you are not satisfied with our response, you may contact the data protection authority of your country of residence.

    9. Security

    We apply reasonable technical and organizational measures: encryption in transit, per-user access control through row-level security policies, administrative access logging and data minimization. No system is infallible, so you should safeguard your credentials and keep your own copies of relevant content.

    10. Minors

    The platform is a professional B2B service and is not directed at anyone under 18. We do not knowingly collect data from minors.

    11. Changes to this policy

    We may update this policy for legal or service reasons. Material changes will be notified by email or through the panel.