Managing Retail, Made Simple

Last updated: October 2026 · v2026-10

Terms of Service

1. Identification and scope

The service marketed under the Retail Lemon brand is operated by WP Media LLC, a Limited Liability Company organized under the laws of the State of Delaware, United States of America, with registered address at 8 The Green, Suite A, Dover, DE 19901, USA (the "Company").

Services are offered exclusively to professionals, freelancers, companies and legal entities contracting within the scope of their economic activity. This is therefore a strictly Business to Business (B2B) service. By accepting these Terms, the Client represents that it acts as a business and not as a consumer.

2. International service and taxes

The services are digital services supplied remotely from the United States to business clients in any country, including, by way of example, markets across the Americas, Europe and the rest of the world. The Company has no permanent establishment or tax representation in the Client's country.

Invoices are issued from the United States without local taxes of the Client's country. The Client is solely responsible for its local tax obligations, including, where applicable, self-assessment under import-of-services rules or the equivalent mechanism in its jurisdiction (for example, the reverse charge in the European Union), and for the accuracy of its tax data and tax ID.

3. Plans and specific conditions

3.1 Subscription access

Access to the platform is provided exclusively through one of the three current subscription plans. There is no permanent free plan; the Company may enable or withdraw free tiers in the future, which would be governed by the conditions published at that time.

3.2 Paid plans: Basic, Club Pro and Advanced

  • Basic — €39/month (annual: €32.50/month, €390 a year): 30 Retail AI Agent queries a month, guides, grants list and limited royalty-free music.
  • Club Pro — €69/month (annual: €57.50/month, €690 a year): everything in Basic, 60 queries a month, roadmap, KPIs, full leak detector, matching grants, cases and solutions and 4 AI ad generations a month.
  • Advanced — €99/month (annual: €82.50/month, €990 a year): everything in Club Pro, 100 queries a month, online presence, Google Business Profile, automations and 12 AI ad generations a month.
  • Annual billing: 10 monthly fees are paid upfront for 12 months of service (equivalent to 2 months free). The monthly price shown for annual billing is indicative; the amount charged is the annual total.
  • 7-day free trial on all three plans, on both monthly and annual billing (one trial per person or business). A payment method is requested at signup, but €0 is charged that day. If the Client does not cancel during the trial, the full amount of the chosen plan and billing period is charged automatically on day 8.
  • No minimum term: cancellable in 1 click at any time from the panel; cancellation takes effect at the end of the period already paid (month or year). No refunds for periods already invoiced.

3.3 Extras (paid separately)

  • Labour module, mentors, licensing procedures, lawyer consultation, commercial music and scent are not included in any plan. They are available as paid extras from the Advanced plan, and their price is shown before payment.
  • No plan includes unlimited lawyer consultations or commercial music.
  • Mentoring sessions are remote by video call; no-shows or cancellations with less than 24 hours' notice consume the booked hour.

3.4 Add-on modules, extra hours and one-off services

  • Purchased as one-off payments and available immediately after the charge.
  • As immediately accessible digital content, they are non-refundable once the charge has been processed.

4. Quotes and customized services

Quotes issued through the panel (supplier sourcing, furniture, packaging, signage, works, production or any bespoke service) correspond to customized work produced to the Client's specifications.

  • Accepting a quote in the panel constitutes a firm, binding and irrevocable order from the moment of acceptance.
  • The Client expressly requests and consents to the immediate start of performance and waives any right of withdrawal, cancellation or refund, in whole or in part, for customized services.
  • Stated lead times are estimates and not of the essence; they depend on third-party suppliers, manufacturing, shipping and customs.
  • Third-party prices may change until acceptance; once accepted, the amount is fixed under the terms of the quote.
  • Product warranties are those offered by the manufacturer or final supplier. The Company acts as an intermediary for sourcing and coordination unless the quote expressly states otherwise.

Acceptance is recorded electronically with date, time, version of these Terms and device data, and constitutes sufficient evidence of the Client's consent.

5. Nature of the service: no regulated advice

Content, modules, templates, checklists, calculators, diagnostics, reports and mentoring sessions are provided for educational and general business guidance purposes.

They do not constitute legal, tax, accounting, employment, financial, investment, technical, planning, health or safety advice, and do not replace a qualified professional in the Client's country. Figures, margins, forecasts and scenarios generated by the platform are estimates based on the data entered by the Client.

All business decisions and their consequences are the Client's sole responsibility. The Company does not guarantee economic results, sales growth or profitability.

Information about grants and subsidies provided through the platform or by email is informational only. The Client must always verify it in the corresponding official sources (terms, deadlines and requirements). Retail Lemon does not guarantee that any grant, licence or subsidy will be obtained.

6. Artificial intelligence features

The platform includes AI-powered features (conversational assistant, daily tips, progress summaries, automated reports and analyses).

  • Outputs are generated automatically and may contain errors, inaccuracies or outdated information. The Client must verify them before acting.
  • AI-generated content does not constitute professional advice nor a binding statement by the Company, and creates no contractual rights or obligations.
  • The assistant does not provide suppliers, external contacts or third-party market prices; for that, the Client must use the Quotes section, handled by the human team.
  • The Client agrees not to enter sensitive personal data, third-party data without a lawful basis, or confidential information belonging to others.
  • Conversations are stored and may be reviewed by the team for support, quality control and service improvement, as described in the Privacy Policy.

7. Client content

The Client retains ownership of the information uploaded to the platform (store photos, documents, plans, financial data, notes, messages and attachments) and represents that it holds the necessary rights over it.

  • The Client grants the Company a limited, non-exclusive, revocable licence to host, process and display such content solely to provide the contracted service, generate diagnostics and manage quotes and supplier sourcing.
  • The Company may use aggregated, anonymized data that cannot identify the Client for statistics and product improvement.
  • The Client shall not upload unlawful or defamatory content, content infringing third-party rights, or malware.
  • The Company does not guarantee indefinite file retention and is not a backup service. The Client must keep its own copies.

8. Intellectual property and licence

The platform, methodology, modules, templates, checklists, reports and other materials are the Company's property. The Client receives a personal, non-transferable, limited licencefor internal use in its own business during the subscription term.

Resale, assignment, publication, redistribution, use for training third parties, use of the content to train or feed artificial intelligence models, and automated data extraction (scraping) are expressly prohibited.

9. Payments, refunds and automatic renewal

9.1 Operating entity and jurisdiction

The digital services, software tools and mentoring programmes are provided and invoiced by the U.S. corporate entity WP Media LLC. The engagement is governed by these terms and by the law applicable to international commercial transactions.

9.2 Monthly or annual billing, trial and cancellation

Plans are billed monthly or annually, as chosen by the Client, with no minimum term. Basic, Club Pro and Advanced include a 7-day free trial on both billing periods (one per person or business); the total amount to be charged is shown before confirming. If the user does not cancel during the trial, the first charge is made on day 8. The user may cancel at any time from the panel; cancellation takes effect at the end of the period already paid, with access kept until then.

9.3 General payment terms

All payments are processed through Stripe and become final upon successful charge. All sales are final and non-refundable. As this is a digital B2B service operated under U.S. law, the 14-day right of withdrawal provided by European consumer regulations does not apply.

Subscriptions renew automatically, charging the then-current amount to the payment method on file. It is the Client's sole responsibility to cancel from its panel (panel.retaillemon.com) before the cut-off date. Non-payment entitles the Company to suspend access without notice, without prejudice to any outstanding debt.

10. Mentoring hours rollover and expiration

  • Monthly allocation: plan hours are granted at the start of each billing cycle.
  • Rollover: unused hours roll over, as a commercial courtesy, to the immediately following cycle.
  • Expiration: rolled-over hours are valid for a maximum of one (1) additional cycle and expire thereafter.
  • No refund: unused or expired hours are not refunded or exchanged for other services.

11. Availability, limitation of liability and force majeure

The service is provided "as is" and "as available", without warranty of uninterrupted or error-free operation and without any service level agreement (SLA) unless specifically agreed in writing.

To the maximum extent permitted by applicable law, the Company's total aggregate liability to the Client on any ground is limited to the amounts actually paid by the Client in the three (3) months preceding the event giving rise to the claim.

All liability is excluded for indirect damages, loss of profit, revenue, opportunity, reputation or data, for decisions taken by the Client based on platform content, reports or AI outputs, and for the acts of third-party suppliers. The Company is not liable for failures caused by force majeure, infrastructure provider outages, regulatory changes or connectivity interruptions.

12. Confidentiality and acceptable use

Both parties shall treat as confidential any non-public information accessed in connection with the relationship. The Client is responsible for safeguarding its credentials and for all activity carried out from its account, which is personal and non-transferable. The Company may suspend or terminate the contract immediately in the event of fraudulent use, improper sharing of access, abusive conduct towards the team, or non-payment.

13. Data protection

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms. Data is processed and stored in the United States and in other countries where the Company's technology providers operate.

14. Governing law

These Terms and any contractual relationship arising from the service shall be governed by and construed exclusively under the laws of the State of Delaware, United States of America, expressly excluding its conflict-of-laws rules, the UN Convention on Contracts for the International Sale of Goods and any other international convention that could otherwise apply.

15. Binding arbitration

Any controversy, claim or dispute relating to these Terms — including their interpretation, performance or breach — shall not be resolved before public courts. The parties agree to submit it to binding online arbitration, administered under the rules of a recognized commercial arbitration provider, with legal seat and jurisdiction in the State of Delaware, USA, conducted in English or Spanish at the arbitrator's discretion. The award shall be final and enforceable. The Client expressly waives any right to participate in class actions against the Company.

16. Modifications, severability and version

The Company may update these Terms to reflect legal, technical or service changes. Material changes will be communicated by email or through the panel with reasonable notice; continued use of the service constitutes acceptance. If any clause is held invalid, the remainder shall remain in full force. The current version of these Terms is v2026-10, and each Client's acceptance is recorded together with the applicable version.

Issued by WP Media LLC — 8 The Green, Suite A, Dover, DE 19901, USA. Contact: hola@retaillemon.com.